Wondering about the status of your order? We’ve got you covered!
Order Confirmation Email: Upon successfully placing your order, you will receive a confirmation email. This email provides essential information for tracking the status of your order.
Shipping Confirmation: Once your order is shipped, we’ll send another email. This email will confirm the expected delivery date and include a tracking link (when applicable, depending on the chosen delivery method). Keep an eye on your inbox for these updates.
Processing and Shipping Timeframe: We strive to process and ship orders swiftly, usually within 3-5 business days (Monday to Friday). Please note that this timeline excludes weekends and holidays.
International Shipping: Presently, our shipping services are exclusively available within the UK. Regrettably, we do not offer international shipping at this time. We apologize for any inconvenience this may cause.
Accepted Payment Methods: We welcome payments made via credit card, including Visa, Mastercard, American Express, and Discover. Additionally, we provide the option to pay with Affirm, a flexible financing solution. Rest assured, all payments are processed securely through our SSL-encrypted payment gateway.
What If You’re Not at Home? If you’re not available at the delivery address, don’t worry. Depending on your location and chosen delivery method, a new delivery attempt will be made the following day, or our delivery partner will coordinate a new delivery date.
No Minimum Order Requirement: Good news! We do not impose a minimum order requirement. You’re free to place an order for any amount that suits your needs.
Security of Your Data: Your personal and payment information is treated with the utmost security. We use a secure Shopify gateway for payment processing, employing industry-standard encryption and security protocols. Additionally, our website is fortified with SSL (Secure Sockets Layer) technology, ensuring the safeguarding of your data during transmission.
If you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer support team. We are here to provide guidance and support every step of the way.
Best regards,
The KATAN Team