Our 30-Day Return Policy
We value your satisfaction and offer a 30-day return policy, giving you ample time to request a return after receiving your item.
Eligibility Criteria
To be eligible for a return, your item must meet the following criteria:
- It must be in the same condition as when you received it.
- The item must be unworn or unused.
- All original tags must be intact.
- It must be in its original packaging.
- A valid receipt or proof of purchase is required.
Starting a Return
To initiate a return, please contact us at contact@KATAN.shop. Once your return is approved, we will provide you with a return shipping label and comprehensive instructions on how and where to send your package. Please note that all returns must be pre-authorized to be accepted.
Return Methods
Customers may return products via mail.
Return Labels
For defective products, you can download and print the return label. For returns due to customer remorse, the return shipping cost is the customer’s responsibility.
Accepted Product Conditions for Returns
We accept returns for products in both new and used conditions.
Return Shipping Costs
For defective products, there is no cost associated with the return. For returns due to customer remorse, a restocking fee of $25 will apply.
Contact Us
Should you have any inquiries or require assistance with the return process, please feel free to reach out to our customer support team at contact@KATAN.shop. We are here to provide guidance and ensure a seamless return experience.
Damages and Issues
Upon receiving your order, please inspect it promptly. If you discover that the item is defective, damaged, or if you have received the wrong item, kindly contact us immediately. We will promptly assess the issue and take appropriate measures to rectify it.
Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Should you have any questions or concerns about your item’s eligibility for return, please get in touch with us.
Please note that sale items and gift cards are not eligible for returns.
Exchanges
If you wish to exchange an item, the quickest method is to initiate a return for the item you have and, once the return is approved, make a separate purchase for the new item.
Refunds
Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that the processing and posting of the refund may take some time, depending on your bank or credit card company.
Contact Information
For prompt assistance, we kindly request that you utilize our email or on-site chat support, as we are presently unable to accommodate phone calls.
Email: contact@KATAN.shop
Business Address: 35 Newmarket Road, Heald Green, SK8 2SH, United Kingdom.
Your satisfaction is of utmost importance to us, and we appreciate your trust in KATAN.
Best regards,
The KATAN Team