At KATAN, our commitment to delivering exceptional products and a seamless shopping experience extends to our shipping process. We understand the significance of efficient and reliable shipping and strive to bring your orders to your doorstep as swiftly as possible.
Review our Shipping Policy
To ensure clarity and transparency, please take a moment to review our Shipping Policy, which covers essential aspects such as order handling time, transit duration, shipping address guidelines, cancellations, tracking, shipping costs, and information on international shipping.
Order Handling Time
Our dedicated team endeavors to process and handle all orders on the same day, Monday through Friday (excluding holidays). During this time, your items are carefully prepared and packaged for shipment.
Transit Time
Once your order has been processed, you can typically expect a transit time of 3-5 business days, Monday through Friday. To guarantee timely and dependable delivery, we partner with trusted shipping carriers like USPS and UPS.
Tax Inclusion
We’ve taken the liberty of incorporating all applicable taxes into the prices of our products. This means you can shop worry-free, knowing that the price you see on our website is the final price you’ll pay at checkout.
Shipping Address and Changes
It’s crucial to provide an accurate and complete shipping address during checkout. We cannot be held responsible for any delays or issues arising from incorrect or incomplete shipping information. If you need to modify your shipping address, please contact our customer support team promptly.
Cancellations
If you find the need to cancel your order, please reach out to us as soon as possible. While we will do our utmost to accommodate your request, please be aware that cancellations may only be feasible if your order has not yet been shipped.
Track Your Order
Upon shipping your order, we’ll send you an email containing a tracking number. This tracking number enables you to monitor the progress of your shipment and estimate its delivery date. If you have any questions or concerns regarding tracking, please don’t hesitate to get in touch with our customer support team.
Shipping Costs
We are delighted to offer free shipping on all orders delivered within the UK. You can enjoy our products without any additional shipping charges for standard delivery.
International Shipping
Regrettably, at this time, we do not provide international shipping services. We apologize for any inconvenience this may cause. Our shipping services are presently limited to addresses within the UK.
Contact Information
For further assistance or inquiries concerning shipping, please feel free to reach out to us using the following contact details:
Email: contact@KATAN.shop
Business Address: 35 Newmarket Road, Heald Green, SK8 2SH, United Kingdom.
Thank you for choosing KATAN. We deeply value your business and eagerly anticipate serving you with the best in quality and service.
Warm regards,
The KATAN Team